As a comprehensive ERP solution, Centerprism fully addresses the Sales Management needs of distributors. By integrating your order-to-cash process and providing automation to reduce labor requirements, users significantly improve sales productivity. Centerprism provides easy access to product, pricing, and customer information for efficient sales engagement and improved customer service.
Connecting the right person with the right knowledge at the right time for any reason, whether it’s customer self-service or your employees is essential for your business. Use rich media such as images, videos, and real-time blogs and feeds to improve CRM user-experience. The Centerprism ERP provides your agents with a single, unified experience to easily deliver fast and amazing customer service. Agents can access every source of information to provide your customers with a more personalized and more effective standard of service.
This functionality allows users to create custom commission plans to accommodate many different kinds of sales organizations. Commission plans are assigned to sales people, sales teams, or sales organizations and can allow for straight, tiered, or vary commission % rate by item. Commissions can be calculated on sales dollars, gross margins, or varying ranges of sale or margins, and paid invoices or open invoices. And depreciation on commissions paid can be calculated based on the extent to which invoices are past due. For example a commission owes to a salesperson can automatically reduce as the invoice becomes further past due.
This functionality allows user to manage customers who have past due invoices by providing a contact management database that stores all client communications, provides escalations for faster resolution, tracks past due invoices by a custom issue type code, and quickly organizes customers into a follow-up call list in order to solicit payment or resolution.
Simplify the selling of complex products with an automated, rules-based customer product configuration tool. Overcome long salesperson training times and streamline the ordering process with the Prism Configurator™ that walks users through a step-by-step process to build a product right on the fly.