Customer Relationship Management (CRM) – Connecting the right person with the right knowledge at the right time for any reason, whether it’s customer self-service or your employees is essential for your business. Use rich media such as images, videos, and real-time blogs and feeds to improve CRM user-experience. The Centerprism ERP provides your agents with a single, unified experience to easily deliver fast and amazing customer service. Agents can access every source of information to provide your customers with a more personalized and more effective standard of service.
Instant integration with GP customer database without configuration or synchronization
Pull from different CRM database sources into one Centerprism database
Create contact records from Customer or Vendor, or employee Maintenance screens
Note, Activity and Opportunity global view Track source of customer contact (sales, service, order entry, collections, etc)
Integrated with A/R collections to allow for one source of customer contact tracking
Connect to web forms to collect information for email campaigns