ERP, Webstore & Mobile Implementation

Avid Dental®

Web Site:

Bloomsdale, MO


Former System:

Customer Profile:
A national manufacturer and distributor of dental hygiene instruments. The Avid Fit Handpiece™ includes patented features reduces cleaning time while reducing back and wrist stress on dental professionals.

Solution Highlights:

“Centerprism offered a complete solution to solve all of our technology needs.” Chris Franks


Executive Summary

Avid Dental began in 2014 as a new manufacturer and distributor of dental hygiene instruments and right from the start it had tremendous vision. Growth was 83% through its sale force and national dealer network. Avid needed a serious solution to grow,


Avid Dental realized that their antiquated custom programs and a manual process could not provide the online sales, ordering and marketing tools that they need to keep up with its growth. Their team wanted a robust webstore, customer portal, and inventory control solution, integration to eliminate manual processes and spreadsheets, and flexible reporting that could easily be shared with their remote management team.

Additionally, Avid recently purchase Dynamics CRM that needed to integrate with their distribution solution

The Solution

They chose Centerprism built on Microsoft Dynamics GP because it offered a complete solution to solve all their technology needs including E-Commerce, sales & distribution.

A key selling point was the ability to easily overlay on their existing programs without costly or complex integration.

An Alternative to a SYSTEM REPLACEMENT

Avid Dental evaluated several solutions including Epicor, NetSuite, and Sage all of which required a SYSTEM REPLACEMENT of their legacy systems which would be too complicated and costly.

Centerprism provides a unique, single solution overlay to Dynamics GP/CRM that virtually eliminates the complexity of managing licensing, costs, upgrades, and integrating multiple software solutions piece-mealed together to accomplish the same business objectives.

Centerprism Features: Avid Benefits

Webstore – Centerprism’s E-Commerce solution for Dynamics GP/CRM gave Avid the ability to offer their customers a unique webstore with online portal so customers could view order status, & product and invoice history.

Dealer Portal – Centerprism’s custom Sales Portal (integrated directly to Dynamics CRM) enabled Avid to support their national Dealer network with critical sales analysis and reporting back to Dealer organizations.

CRM Integration – Centerprism’s out-of-the-box add-on for Dynamics CRM enabled Avid to tie custom CRM data fields directly to their online portals and distribution systems. Allowing real-time access to information.

Sales & Distribution Management – Centerprism’s Sales & Distribution Management overlay solution for GP enabled Avid management to track customer product order history against item stocking quantities in order to ensure proper service levels were maintained. Management also received inventory purchase alerts that took into account vendor back orders and lead times.

Reporting & Sales Analysis – Centerprism provided Avid Management with out-of-the-box sales reports and a custom dashboard for tracking key performance indicators like profitability, sales trends, item movement, and other critical business information.

Back Office Financials – Centerprism seamlessly connects to Microsoft Dynamics GP which is a complete double-entry, GAAP certified SOX compliant ERP solution with over 100,000 customers world. Avid has access to a complete set of financials including A/R, A/P, G/L, Bank Reconciliation, Payroll and H/R.

Return on Investment

“We saved over $30k in custom programming & saved thousands more by cutting our labor costs by more than 60% by removing our manual processes.” – Avid Dental