As a comprehensive ERP solution, Centerprism fully addresses the Sales Management needs of distributors. By integrating your order-to-cash process and providing automation to reduce labor requirements, users significantly improve sales productivity. Centerprism provides easy access to product, pricing, and customer information for efficient sales engagement and improved customer service.
Connect the right person with the right knowledge at the right time for any reason, whether it’s customer self-service or your employees. Use rich media such as images, videos, and real-time blogs and feeds to improve CRM user-experience. The Centerprism ERP provides your agents with a single, unified experience to easily deliver fast and amazing customer service. Agents can access every source of information to provide your customers with a more personalized and effective standard of service.
This functionality allow user to create custom commission plans to accommodate many different kinds of sales organizations. Commission plans are assigned to sales people, sales teams, or sales organization and include such factors as commission % rate for an item sale, if a customer fully pays an invoice, depreciate on commissions paid for past due invoices, split commissions, sales goals, and special incentives.
This functionality allows users to manage customers who have past due invoices by providing a contact management database that stores all client communications, provides escalations for faster resolution, tracks past due invoice by custom type, and quickly organizes customers into a follow-up call list in order to solicit payment or resolution.