Customer:
Olympic Products, Inc.

Web Site:
Olympicproducts.com

Location:
Indianapolis, IN

Industry:
Janitorial/Office Supply

Former System:
Epicor-Stanpak

Customer Profile:
A regional distributor of janitorial & office products.  Olympic provides offers same day service to local business using a fleet of service trucks.

Solution Highlights

Executive Summary
Olympic began in 1987 as a 2nd generation family-owned business for service the Indianapolis community. A member of ISSA, Olympic grew to be the 1# in the Indy.

“Centerprism staff had better knowledge of my business and industry and was able to offer a solution tailored to my business. They have a higher caliber of customer service and was committed to my success. Overall, I had less overhead of time and resources for my business.” Jason Follstad

Olympic Products

Challenges

As Olympic expanded their service operation, they realized they needed a complete integrated system for not only their counter environment but also the service and delivery part of the business.  Their current environment had no warehouse nor delivery solution. And their order entry solution could not give them the insight their needed into their customers selling patterns nor sales history.

Additionally, Olympic recently purchase GP that needed to integrate with their distribution solution

The Solution   

They chose Centerprism built on Microsoft Dynamics GP because it offered a complete solution to solve all their technology needs including E-Commerce, sales & distribution, warehouse management and delivery.  A key selling point was the ability to easily overlay on their existing programs without costly or complex integration. This solution would have to allow reps to pick their own orders, load their trucks, route their deliveries and allow signature capture of orders all in one application.   

An Alternative to a SYSTEM REPLACEMENT  

Olympic evaluated several solutions including Epicor, NetSuite and Sage all of which required a SYSTEM REPLACEMENT of their legacy systems which would be too complicated and costly.  

CDM Features: Olympic Benefits  

Webstore – Centerprism’s E-Commerce solution for Dynamics GP gave Olympic the ability to offer their customers a unique webstore with online portal so customers could view order status, & product and invoice history.

Order/Sales Management – Centerprism’s simple yet sophisticated Order Entry Screen allow users detailed view of sales item transaction history, buying patterns and  inventory availability among warehouses all from one screen.

Inventory Control – Centerprism’s Inventory Advisor is a complete stock replenishment tool designed to allow for customers’ unique customer service needs while accounting for vendor leads times, safety stocks, and item popularity..

Return on Investment  

We saved over $77k in custom programming & saved thousands more by cutting our labor costs by more than 52% by removing our manual processes.

All-in-One Product – Centerprism provides a unique, single solution overlay to Dynamics GP/CRM that virtually eliminates the complexity of managing licensing, costs, upgrades, and integrating multiple software solutions piecemealed together to accomplish the same business objectives.

Warehouse & Field Service – Centerprism abilty to provide each delivery rep a mobile to manage their picking or orders and deliveries saves much time and improves customers satisfaction.  Additionally the mobile app ties into Google Maps allowing for quicker deliveries.

Mobile Technology – Centerprism has a tool to allow Olympic’s website to be easily converted to a native mobile app.  This allows for better SEO and easily communications with customers as custom Push notifications can be sent quickly.

Back Office Financials – Centerprism’s  seamlessly connects to Microsoft Dynamics GP which is a complete double-entry, GAAP certified, SOX compliant ERP solution with over 100,000 customers world.  Avid has access to a complete set of financials including A/R, A/P, G/L, Bank Reconciliation, Payroll and H/R.  Additionally, the staff of Centerprism provided expert consulting to help streamline their tailored accounting process.